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FAQs

Outside view of the museum

Please find answers to some of the most frequently asked questions below. 

For additional information, please Contact Us.

  • Paid parking is available and located on the south side of the building, with an option for touchless payment by phone. Visit the Hours & Directions page for more details.

  • We offer complimentary coat check at the Admissions desk. Please ask the Guest Services staff to assist you when purchasing your admission. It is advised to not leave personal items such as laptops, wallet, or phones in the coat check.

  • Lost and found items are collected by the Guest Services staff. If you have left something behind at the Museum, please contact us at 206-789-5707 x7000.

  • To provide the safest, most enjoyable atmosphere for all visitors to the Museum, we ask that you do not bring these items with you to the Museum: large bags or backpacks, non-service animals, firearms or other weapons, and pens or markers. If you have any questions about these policies, please contact Guest Services.

  • Personal, non-commercial photography is allowed at the Museum, provided no flash is used. We request that tripods and other large equipment not be used in the galleries to prevent any harm or damage to other visitors or the artifacts. If you are interested in using our space for commercial photography purposes, please contact our Director of Operations and Facilities.

  • For the protection of our artifacts, food and drink are not permitted in the Museum galleries. Guests may eat in our open foyer or enjoy our onsite café, Freya.

  • Your admission fee is good for the whole day, allowing you to leave and return to the galleries with proof of purchase.

  • Walk-in admission is welcome. You can purchase tickets at the Admissions desk during open hours or in advance online.

    • As a participant in the Museums For All program, the Museum offers reduced admission for all visitors with public assistance identification cards. Bring your WIC, EBT, SNAP, Medicaid, ProviderOne, etc. or Registered Foster Family identification to the museum to receive $2 general admission for up to 5 people per card. For more information, see our Tips for Your Visit page.
    • As part of Free First Thursday, admission to the Museum is free on the first Thursday of each month. Reserve your tickets in advance online and make sure to stop at the Admissions Desk to check in for First Thursday. Access to special exhibitions is available for $5 per person on First Thursdays.